My uniFi service at home is using VDSL router as my apartment is categorized as high-rise building.

So my streamyx line is no longer available upon installing the uniFi. Almost instaneous switch over as it sharing the same phone port at home to one of TM exchange / fiber equipment.

At first the service was marvelous,  high-speed broadband with additional services such as iptv and voip. Am subscribing VIP5 for RM149 per month.The installation is on 26th August 2010.The VOD (video on demand) is just great as am no longer need to subcribe Astro.

However it doesn’t last long,during the heavy rain session at the last quarter or Ramadhan. The Iptv service had been deteoriating as having way too many “noise” / “corrupt ” screen.
It could have been because some other issue as my downloaded file in *.iso or *.rar is having CRC check error.Almost a useless state as my VPN connection to office also keep dropping every minute or so. Not to mention the freezing VNC and SSH sessions,beside the corrupted downloaded file.

And on 8th September 2010 around 3.30pm, suddenly the HyppTv stopped working, it had frozen screen, followed by my internet link. No more surfing.
The Voip dect phone also not usable as having “engage” sound whenever trying to make call to 1300881221.
Tried to restart the VDSL router quite few time but to no avail.DSL Link status light keep blinking,  normally it would stays on.

I was trying to call TM unifi technical service (1300 88 1221) since then but only managed to talk to their “pegawai perkhidmatan” at about 8.30pm.
As usual she asked for restarting the router…
and the status on SET-TOP-BOX is “INIT’..
orange router (Dlink DIR 615) Is having orange color on internet status light ..
The VDSL – DSL status light is blinking..

Finally she assigned me the report number as said the technical team will check on the next day if there is technician on standby  at Sungai Buloh.
The next day is Thursday (9 September 2010)… just a day before raya. Wait until noon also no one called. Not fixed by itself also.called the TM unifi service again…mentioning the report number.. “we are still waiting for network engineer to check”.

The next day is raya.. 10 September 2010.(Friday )
Didn’t bother to call.

The following day Saturday ..
11 September 2010.
Called again.. “still in progress.. there is someone working today… we will check for you..”
Till end of day ..nothing.

Sunday… no news.

Then come Monday 13 September 2010.this time no longer able to get a hook to TM unifi service center … so opted to send email to unifi@tm.com.my
Sent from unifi.my webmail over the phone.. amazingly within few minutes got response ..”we have highlighted the urgency for your case to our technical team…bla..bla”. So waited till night .. no news.. sent another email that night… no reply..

Next morning.. Tuesday 14 September 2010.
Still not fixed and no longer able to hold the line with TM unifi call center…”semua pegawai kami sedang sibuk.. panggilan anda adalah penting bagi kami… sila tunggu..” and repeating for more 7minutes… gave up.. sent another email asking “are you guys still on holiday? “.no reply..

But at about 2.30pm someone called saying from tm unifi. Asking about the problem… explained .. and also mentioned that is had been down since 8 September 2010..
“Kami sudah check.. network OK tidak ada masalah.. mungkin nak kena hantar orang pergi check kat rumah encik”..

“Bila boleh encik”
Me: “datang dalam sejam dari sekarang boleh?”
Unifi:”maaf encik,  hari nie tak buleh lah.. esok pukul 2ptg boleh?”

Me: “esok..??!!”
Unifi: “maaf encik kita kurang staff..”

Me:”pagi esok boleh tak?”
Unifi: “saya cuba.. nanti kita call balik kalau dapat pagi.kalau tak pukul 2 ptg ye”

Huh…
Until this time 10.49am 15 September 2010.
No sign of service recovery yet..

For those who would like to help

Case Id : 1-274542061

P/s :  … congratulations and thanks to TM .. am now already had one week holiday from office work due to “great” unifi broadband service…